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FREQUENTLY ASKED QUESTIONS

You can book a room with us directly on our website or by calling us at (309) 662-0000.

You can find our rates on our website.

Visit our website and scroll down to the bottom to sign up!

  • Absolutely! We can cancel your reservation up to 24 hours prior to arrival. Changes can be made up to the day of if the change can be accommodated.
  • Cancellations made in the 24 hour cancellation policy can be made without penalty.
  • Certain reservation types such as Advance Purchase, non-refundable reservations are final at the time of booking. The reservation can still be cancelled but no refund will be issued.

Our 24-hour cancellation policy is upheld on all travel sites. Some booking platforms have their own cancellation policies based on member status or discounted rates. It is best to check with each platform to see what restrictions they have in place or call us to book directly!

  • Group reservations that are individually made and paid for are subject to the same 24 hour cancellation policy as all other reservations. Changes can be made up to the day of if the change can be accommodated.
  • Group reservations that are group pay and rooming list must be cancelled before the rooming list is provided. After that, only 20% of the group block is allowed to cancel without penalty.
  • Group bookings of 5 or more are booked through the sales team with a contract. The changes and cancellation policy will be present on the contract.

Check-in begins at 3:00pm but it is not guaranteed. Guests can call the hotel to see if an early check-in time is available. We cannot guarantee any set check-in time.

Check-out is at 11:00AM. Guests can call the hotel to see if a late check out time is available. We cannot guarantee any late checkouts.

Yes! It is important this information is communicated at the time of booking.

Yes! Parking is free at our hotel.

No. But our parking lot has plenty of parking available!

Our front desk is staffed 24 hours per day, 7 days a week, 365 days a year!

Indeed, our electric chargers are available to all guests, providing convenient and sustainable EV charging for an enhanced and eco-friendly stay

Yes! Breakfast is included in your room cost. You can order breakfast online up to 10pm the night before.

Pets are welcome in Studio King Suite or Double King Loft Suite room types only. Fees apply. Click here for more information on our pet policy.

For current rates, please refer to our booking page.

Yes, our high-speed wi-fi network is available throughout the hotel property. The password can be obtained from the front desk.

Sizes vary based on the room. Please refer to our accommodations page for more information.

All of our rooms are non-smoking. If you wish to smoke, we do have designated smoking areas.

We do have a free shuttle to both the airport and the train station!

No. Our amazing breakfast is only available for our guests. Sorry.

Yes! We offer a variety of special requests to meet many guests’ needs.

If we have your email address on file, your receipt will be emailed to you. If not, you may contact our front desk to get a copy of your receipt.

Please give our front desk a call at 309.662.0000 if you believe you have left an item in your room.

 
QUESTIONS ABOUT THE BOOKING PROCESS

All of them! If you’re booking more than a couple rooms, feel free to give us a call at (309) 662-0000 to discuss a group booking rate.

You must be 21 years of age to check in.

No. We require a credit card on file to book a room. Cash payment is not accepted.

We require a credit card on file to book a room. Cash payment is not accepted.

You can certainly book multiple rooms at the same time using our online form. It is recommended to contact our sales department at (309) 662-0000 to book groups of rooms.

No. Credit cards are required to hold the reservation and guarantee your arrival. We do not charge the credit card until check in.

We accept all major credit cards.

For questions concerning your reservation, please give us a call at 309.662.0000

Please cancel by 3:00 PM local hotel time at least 24 hours prior to arrival to avoid a 1 night cancellation penalty charge

Booking conditions are on our website and will be sent to you in a confirmation letter via email.

We may have your email incorrect. Please call us at 309-662-0000 to confirm.

Yes. We can look up your reservation using your name.

Yes! Our Suite Rewards program is powered by The Guestbook. This program gives you a portion of your total back. You can select 5% cash back (payable via PayPal or e-gift cards), 5% cash for a cause (donated to a charity), or 15% cash forward, which works as a discount toward a future stay at one of our network of 750+ distinctive boutique hotels!

Yes, you can cancel up 24 hours prior to arrival without penalty.

Yes! The rewards will be assigned to the email address we have on file. So if someone else booked the room (your employer, for instance), you can still reap the rewards! Just talk to the front desk to make sure we have your rewards email on file!

You can view the list on their website.

ADDITIONAL QUESTIONS/INFORMATION

Yes, cribs can be made available upon request from the front desk.

Yes! Join us for drinks at The Deep End Tap for one of our signature cocktails.

Eastland Suites Hotel & Conference Center offers over 3,200 square feet of meeting space. Our professional catering staff is ready to assist you in your corporate and social event planning.

Absolutely! Reception Facilities for up to 250 guests. From big events to small intimate affairs we have the perfect space for your nuptials, rehearsal dinner, & gift opening brunch. Let’s talk about how we can tailor these happy events to your exact taste. For more information, please click here.

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